Scott was wonderful on our refrigerator repair. He was courteous, professional, and explained the situation in a way we could understand. He went with the least costly, but most likely culprit of our malfunction first, and he was exactly right. Our refrigerator is now working again with only a minor part needing replacement, and is holding its temperature well. I really enjoyed working with Scott, and will certainly call him again in the future should I need another repair!